Writing

Salesforce is, in theory, a single source of truth. In practice, at most nonprofits I’ve worked with, it’s a place where data goes to be aspirationally accurate. The gap between what a CRM promises and what actually happens in the field is enormous. Staff are busy. Programs move fast. Forms get filled out, paper gets…

Every few weeks someone sends me an article about how AI is going to transform the nonprofit sector. The article is usually about large language models, ChatGPT in particular, and how organizations can use it to write better grant narratives or summarize board meeting notes. That’s not wrong, exactly. But it’s also not where the…